❓ Frequently Asked Questions
Answers to all your questions about cb998
From account security to withdrawals, device issues to verification — find detailed answers to everything you might want to know about the cb998 platform on this page.
cb998 is committed to providing players in Bangladesh with a safe and transparent experience. Whether you are a new player or an experienced one, questions naturally come up — from opening an account to deposits and withdrawals, security precautions, and technical issues. Below, more than 20 questions are answered across four key sections. If you cannot find your question, contact our 24/7 live chat support directly.
Section 01
Account Security
cb998 protects all your personal and financial information using SSL (Secure Socket Layer) encryption technology. This means every piece of data exchanged between your browser and our servers remains encrypted. No third party can read or steal this information. Ensuring safe and fair play is our top priority.
No cb998 representative will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. If anyone requests this information in cb998's name, they are a fraudster. Do not share any information with them and immediately notify us via live chat. Your PIN and OTP are for you alone — never share them with anyone.
A strong password should be at least 8-12 characters long and include a mix of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (!@#$). Avoid using your name, date of birth, or simple passwords like "123456". Use a separate and unique password for your cb998 account — do not use the same password on other sites.
Fraudsters often create fake websites that look like cb998. The real site URL is always cb998.lat — verify this carefully. Look for "https" and the padlock icon in your browser's address bar. Never log in by clicking an unknown link; always type the URL directly or use a browser bookmark.
If you think someone else has accessed your account or you notice unusual activity, change your password immediately and contact us via our 24/7 live chat or email us at [email protected]. Our team will quickly review the account and take the necessary steps. The sooner you report it, the faster it gets resolved.
Public Wi-Fi networks are generally less secure. Use your own mobile data or a trusted home network whenever possible. If you must use public Wi-Fi, avoid logging in or making financial transactions. cb998's SSL encryption provides a layer of protection, but your choice of network matters just as much.
Section 02
Account Verification
cb998 typically asks for identity verification before a first withdrawal or when transactions exceed a certain amount. Verification may also be requested if unusual activity is detected or at any time in line with the platform's security policy. This is a routine process — please submit your documents without hesitation.
A National ID Card (NID) is the most accepted document. A passport or driving licence are also acceptable. A government letter or utility bill may be required as proof of address. The document you submit just needs to be clear, complete, and not expired. Blurry or damaged images will not be accepted.
Yes, this is very important. The name on your cb998 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be held up and additional verification will be required. Providing the correct name at registration is the best approach.
If your verification is rejected, cb998 usually notifies you of the reason. The most common reasons are low-resolution images, name mismatches, or expired documents. Resolve the reason for rejection and resubmit new documents. If needed, email [email protected] directly for assistance — the team is ready to help in Bengali.
After you submit your documents, cb998 completes the verification as quickly as possible. Submitting clear and correct documents helps the process go smoothly. It may take a little longer during busy periods. Contact live chat to check the status of your verification.
Section 03
Money Withdrawal
At cb998, a standard withdrawal typically takes between 30 minutes and 3 hours to complete. In most cases, funds arrive in bKash, Nagad, or Rocket almost instantly. Bank transfers usually complete within this timeframe as well, though slight variations may occur depending on the institution.
The minimum withdrawal amount at cb998 is ৳500. Withdrawal requests below this amount will not be processed. This applies to any method — bKash, Nagad, Rocket, Upay, or bank transfer. Withdrawing a larger amount in one go is more convenient than multiple smaller withdrawals.
Yes, absolutely. cb998 only sends funds to the wallet or bank account registered in the player's own name. Withdrawals to a wallet in someone else's name are not possible. This is also important for the security of your own account. Use a method registered in your own name for deposits as well.
To withdraw winnings from a bonus, the wagering requirement must be met. cb998's welcome bonus has a wagering requirement of 15x — this applies to the bonus amount only, not the deposit amount. For example, if you receive a ৳1,000 bonus, you must place ৳15,000 in bets before withdrawing. Once the requirement is met, submit a withdrawal request in the usual way.
Withdrawals usually complete within 30 minutes to 3 hours. If it has been pending longer than that, first check whether your account verification is complete and all your details are correct. If the issue persists, contact our 24/7 live chat or reach us at [email protected] and provide the details of your request.
Yes, withdrawals at cb998 are available 24 hours a day, 7 days a week. There are no restrictions on Fridays, Saturdays, or public holidays. Methods like bKash, Nagad, and Rocket operate 24/7 themselves, so you can submit a withdrawal request at 1 AM or 5 AM without any issue.
Section 04
Device & Technical Issues
First, clear your browser's cache and cookies. In Chrome, you can do this from Settings → Privacy and Security → Clear browsing data. Then refresh the page. If the problem continues, check your internet connection and try a different browser or device. An outdated browser cache is often the cause of slow loading.
cb998 is a fully mobile-friendly platform. It runs smoothly on both Android and iOS smartphones and tablets through a browser. You can also play on a desktop or laptop using Chrome, Firefox, Edge, or Safari. No separate app download is needed — just open your browser and go to cb998.lat.
On Android, open cb998.lat in Chrome, then select "Add to Home screen" from the three-dot menu at the top. On iPhone, open the site in Safari, tap the share icon, then select "Add to Home Screen". This creates a shortcut that gives you an app-like experience.
If your connection drops, cb998 automatically saves your session data. When you reconnect, the game generally resumes from where it left off. However, the result of any active bet is determined on the game provider's server, so you will see the outcome once your connection is restored. If anything seems unusual, let us know via live chat.
Live casino games use video streaming, so a stable and fast internet connection is needed. First, clear your browser cache and close other tabs. If you are having trouble on mobile data, try Wi-Fi, or vice versa. Check whether your browser's hardware acceleration is enabled and make sure you are using the latest version of your browser.
Didn't find an answer to your question?
Our expert support team is available in Bengali and English seven days a week, around the clock, ready to help you. Reach us through any of the channels below for any issue.
24/7 Live Chat Support
[email protected]